⁺Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

A customer satisfaction survey

Knowledge is power when it comes to customer satisfaction.

Benchmarking and competitor analysis

Conducting a competitive analysis.

Encourage customer complaints

Turn complaints into outstanding service.

Keep your sales force selling

Do your sales staff spend more time on admin than sales?

When the customer is not right

Sometimes you have to fire a bad customer.

Your customers' experience

Your customers won’t always tell you when they’re unhappy.

22 Jul 2019

Many firms 'support extension of pensions auto-enrolment', CBI finds

Research carried out by the Confederation of British Industry (CBI) and insurer Scottish Widows has revealed that many UK businesses would like to see the pensions auto-enrolment scheme made available to more workers.

22 Jul 2019

Reviewing the changes to off-payroll working

Reviewing the changes to off-payroll working as HMRC prepares to extend the initiative to the private sector.

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+Sales and marketing

Many firms 'support extension of pensions auto-enrolment', CBI finds

Reviewing the changes to off-payroll working

⁺Sales and marketing