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⁺Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

A customer satisfaction survey

Knowledge is power when it comes to customer satisfaction.

A networking strategy

Effective networking checklist.

A 16 point marketing plan

Simple tips for effective marketing.

Benchmarking and competitor analysis

Conducting a competitive analysis.

Encourage customer complaints

Turn complaints into outstanding service.

Keep your sales force selling

Do your sales staff spend more time on admin than sales?

Marketing versus selling

Know what your customers want.

When the customer is not right

Sometimes you have to fire a bad customer.

Your customers' experience

Your customers won’t always tell you when they’re unhappy.

17 Jan 2019

Government launches new taskforce to combat economic crime

The government has launched a new economic crime taskforce, which will work to combat fraud, bribery, money laundering and corruption.

17 Dec 2018

Minimising your tax liability ahead of the year end

Tax-saving measures to implement ahead of the 5 April year end.